At Vitalync by OscarTech UK, we prioritise customer satisfaction and quality assurance. Our refund policy outlines how we handle returns and refunds for medical essential products, ensuring a fair and reliable process for our valued customers.

1. Eligibility for Refunds

Due to the sensitive nature of medical essential products, certain items may be non-returnable or eligible for refund only under specific conditions:

Eligible Items: Unopened, unused products in their original packaging may be eligible for return and refund within 14 days of purchase.

Non-Returnable Items: Products that have been opened, used, or are otherwise non-resalable due to hygiene or safety concerns cannot be returned or refunded unless there is a proven defect or damage.

2. Damaged or Defective Products

If a product arrives damaged or defective, we will replace it at no additional cost or issue a full refund. Please report any issues to us within 7 days of receiving the product and provide photographic evidence, if possible, to expedite the process.

3. Process for Returns and Refunds

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our team at info@vialync.co.uk or call us at 02036338413 within the specified return period.

Provide Order Details: Share your order number, details of the item(s) you wish to return, and the reason for the return.

Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and further instructions on shipping the product back to us.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the product is defective or we made an error in the order.

Ensure the product is securely packaged to prevent damage during return shipping.

5. Refund Processing

Once we receive and inspect your return, we will notify you of the refund status:

Approved Refunds: Refunds for eligible returns will be processed to your original payment method within 7-10 business days.

Partial Refunds: In some cases, a partial refund may be issued if items are returned in a condition different from the original sale.

6. Exchanges

We only replace items if they are defective or damaged. For exchanges due to other reasons, please initiate a return and place a new order.

7. Non-Refundable Circumstances

We reserve the right to deny refunds for:

Items not meeting return criteria

Returns initiated beyond the specified timeframes

Products damaged due to misuse or improper handling by the customer

8. Contact Us

If you have any questions or need further assistance with a return or refund, please contact us.